What is the Re-Booking Policy?

The Re-Booking Policy is a new policy being implemented by the LiUNA Local 183 Training Centre, that aims at correcting attendance issues in all training programs. A fee may be charged to those who are scheduled for a training program, but do not attend without cancelling their appointments.

This policy is intended to improve our services to our member and employer partners, and to use the resources of the LiUNA Local 183 Training Centre responsibly.

In light of the new policy, members will be limited to having only 4 training courses scheduled at any given time. To avoid a delinquent status, the Training Centre strongly encourages the use of the Member Portal to keep track of your scheduled courses. The Member Portal can also be used to access, save, and print your most current Record of Training. Please see our Health & Safety tab for expiry dates of training programs.

The policy will be effective February 5th, 2018.

Frequently Asked Questions – Members

How much will I be charged?
A re-booking fee of $25 may be charged per class that was missed.

How long before my appointment do I have to cancel before I get charged?
Cancellations must be made at least 24 business hours prior to the start time of the training program you are cancelling. Some training courses require anywhere from 4 to 12 business days to cancel. Refer to your booking confirmation for cancellation details.

I didn’t know this policy was in place. Will I still be charged?
The Training Centre has provided considerable notice to members and companies regarding the policy. “One Exemption” is given to everyone for the calendar year. Once the exemption has been used and the individual does not attend following classes, the re-booking fee may be applied to each class with a Did Not Attend status.  

What if I am sick, or there is an emergency?
Depending on the situation, a doctors’ note or other forms of proof will be required to prove your absence. Extreme circumstances and other situations will be assessed as they occur.

Will I get my money back?
Yes. There will be a 120 day period where you will be eligible to receive a reimbursement. That 120 day period will begin on the day that you pay the re-booking fee for the training program you missed. Within that time, you will have to book and attend a Health & Safety training program to receive a reimbursement.
Please Note – The Training Centre will only accept payment when you are re-scheduling a training program.

What happens if I don’t pay the fee?
You may be prevented from scheduling any training programs until outstanding fees are paid.

How can I pay the fee?
Acceptable forms of payment are Debit or Credit. No Cash. Payment can be made in person at our office, located at 1263 Wilson Ave, Suite 301, East Wing, or by phone at 416-242-7551. Please have your credit card information ready when you call.

How can I access my training schedule?
Your training schedule is available to you at any time on the Member Portal. Keep in mind, your union member number is required to log in. To access your profile, follow these steps:

• Go to 183training.com
• Click on the Members log in
• Follow the username and password instructions on screen
• Select the My Schedule tab to view your scheduled courses

Please ensure that your profile is updated with the most current contact information.

How can I cancel my appointment(s)?
You can call our office at 416-242-7551 or cancel in person at our office, located at 1263 Wilson Ave, Suite 301, East Wing.

Frequently Asked Questions – Employers

Will a company be charged if their employees do not attend training classes registered by the company?
Yes. If the company made a request with the Training Centre to schedule individuals into a training class, the company is responsible for their attendance. A 70% attendance target must be met to avoid any fees. If a 70% attendance target is not met, the company will be charged $25 per individual that did not attend.

What is required upon booking an appointment?
To be provided a date for a training program, the Training Centre requires the following information:

• First and Last Names of the individuals
• Member Numbers or Social Insurance Numbers of the individuals
• Name(s) of the program(s) to be scheduled

Dates and course information will not be provided without the above material. 

How long before the appointment must the company cancel, before a fee is imposed?
Cancellations or attendance changes must be made at least 24 business hours prior to the start time of the training program you are cancelling. Some training courses require anywhere from 4 to 12 business days to cancel. Refer to your booking confirmation for cancellation details. Walk-in replacements will be accepted but must be confirmed by the company after the fact to avoid a wrongful delinquency status update.

What about third party training organizations?

If the Training Centre organizes a course for an employer and uses a third-party trainer, the employer will be charged the third-party organizations fee for each individual that does not attend.
Please Note – The 70% attendance target or exemptions do not apply to third-party trainers. The Employer must adhere to the third-party trainers cancellation policy.

We accept Debit, Credit or Cheque payments.

What happens if the fees are not paid?
The company may be prevented from scheduling any training programs until outstanding fees are paid.

What documentation will the company receive?
A Confirmation of Registration will be sent to the company once names and dates have been finalized. If fees are needed to be paid by the company, an invoice will be sent along with the letter of attendance.

Contact Us

1263 Wilson Ave, Suite 301, East Wing
Toronto, ON M3M 3G2
Phone: (416) 242-7551 
Fax: (416) 242-7785